NetIdentity: Email Migration Update

We’re still looking into the extent to which the corruption issue still exists. We are still acting on the information you are sending our way to inform our diagnosis. I will post another update this A.M. after I get my next update from the team.

Comments

[johann]

Are you able to tell right now if ALL mails sent since thursday will be recovered ?

(Just for the information : I logged on NI account management and set mail forwarding on. It works, that's better than nothing at all...)

[Christian S. Junker]

Simple suggestion. Start by restoring the ability to recieve and send mail. This is probably the most importent thing you can do for all of your "victims".
And when you try to figure out how to undo your migration mess, don't break it again.

[Tonto]

johann - thanks buddy - forwarding works !

at least now i won't lose mail until the old netidentity guys come back and fix things.

[John Brenann]

I have been a customer since at least 2001. IT employed. I am very unimpressed with this migration.

FYI my email coming from your system is being rejected as Spam. It appears you have migrated us into an environment that has a blacklist problem.

If you have a list of folks who want to buy their net identity from you put me on it.

[Mark]

johann - thanks for the tip, and yes, it does work!

I wish I had the forsight to turn it on when this broke three days ago! :)

[Aspar]

Thank you, thank you, thank you! Forwarding works! If only someone in charge could have told us so earlier...

Aspar

[Hans]

According to the update POP mail is "fixed." It is not working for me.

[chmoss]

I still have no access to my mail. Forwarding to a gmail account did not work. I just switched to forwarding to Hotmail, and that worked (at least once).
I have had no access to my mail since 9/27. This is JUST NOT ACCEPTABLE.
It may start costing me money soon!

[Tonto]

well, forwarding kinda-sorta works ... the test e-mails that i sent myself from other accounts all were forwarded right away to my aol, but the more complex ones (third-party requests for password) are not coming along as they should ...

oh well - maybe my e- is being stopped at the canadian border ...

[branbush]

I work as a server / network administrator for a growing credit card bank and if this was my competency, I would have been fired.

Additionally, the new Webmail interface is HORRIBLE.

Response times - Is this as good as it's going to get? Let me guess, you still think T1's are blazing fast.

As a friend of mine says, every time you upgrade your service, my service gets worse.

[Tamra]

Thank you for FINALLY getting our service restored. Now will you please change the format back to the way it was?

I can get this cheap version free anywhere online. I'm paying you for an upgraded version.

Kill the half-screens and pop-ups.

Oh, and please don't screw it up this time.

[Inukjuak]

30 hours now without email. No "Spam" button. No tooltip when you hover over a sender's name to see what the real sender's email address is. Awkward and annoying user interface.

Did anybody do usability studies, or did you just presume you had a better solution than the old UI?

[Hans]

I see there's no reply to the non-functioning POP problem I am experiencing (almost 90 minutes now). Is this just a forum for venting? Or are our comments actually being acted upon? At least an acknowledgement would be appreciated.

[branbush]

Every day I use this new Web Interface the angrier I get..this is pathetic. I feel like I am back in 1997.

[Inukjuak]

Hans, even if they are listening I bet they don't feel they have time to respond. Which is a mistake if they want to keep their customer base.

[Billl]

Pretty sad - paying for a premium, private e-mail box and getting this kind of service. I was able to get someone on the phone Wednesday AM who told me that my service would be fixed in "a matter of hours not days" - Happy Friday!

Time to start shopping for a new service......

[Writingmom]

I can't get my account to Forward and my POP hasn't worked for 2 days. I can log into the ugly, annoying, slow UI.

I actually am in in the early days of starting a new business and messing around with this is costing time I should be using on marketing development.

[Scott]

I have been without email since Tuesday evening (9/26). I have requested on-line service multiple times and have repeatedly attempted to contact NetIdentity via the phone number posted on their website over the past few days. I have received no responses!!! I believe companies should be held accountable for the financial and personal burden they place on their customers when they take actions without full consideration for their customers. In my experience, migrations that fail should result in initiation of a fallback plan so that customers at least, can maintain service as it was prior to the attempt to migrate. Clearly NetIdentity has failed to do this. It has been 3 days for me; which is far to long and shows NetIdentity’s failure to plan for this migration properly. For these reasons, this morning I filed a complaint with the Better Business Bureau (http://216.75.169.141/complaint/new/?bid=). This seems drastic, but the cost to me for NetIdentity’s negligence has been significant!

[orest]

THIS IS UGLY!!!! It's pathetic that a migration can have so many issues. My account is still stuck in 'Migrating' status and has been for almost 48 hours. I can't even log in to forward emails to another account. No answer to support emails. Can't get through on the phone. WHAT A MESS!!! Makes me wonder about staying with this service even though I like the domain name on the email account.

[Lennyzack]

Hi All. I'm not a "computer savy" person and use the former NetIdentity in webmail mode only.

Given my limited log-in abilities, how do I get my mail forwarded to my Yahoo email address? This problem potentially cost me a deal I was working on for a few months!

Thanks in advance for your help, and please remember that I don't know much about computer settings. Len

[Inukjuak]

Lennyzack, if you go to www.netidentity.com and log in to your account at the top right, you should be able to find your way to a place where you can adjust your settings for email. There you will find an option to specify a different address to forward email to, and a button to click to activate it. Seems to be working for me...but I just realized I could do this an hour ago.

[burbage]

Lennyzack,

To forward your email, go to www.netidentity.com, and log in (top right, use your full netidentity email address as the username, and hit 'Login' rather than 'Webmail').

Then go into Mail settings (upper grey navigation bar, second item along).

Then go into 'Email Forwarding' (fourth item down on the left hand grey navigation bar). Put your yahoo address in the big box in the middle, tick both the boxes below, and hit 'Save'.

After five minutes or so, emails should get forwarded to your Yahoo account.

Sorry that NetIdentity don't seem to be able to provide this information more easily, but the contemptible clowns are busy looking for excuses.

[Luke]

I have summarized my thoughts in a blog post:
http://lfoust.wordpress.com/2006/09/29/netidentitycoms-email-migration-nightmare/

[T]

Why posting to older news is closed? Tired with complains maybe?
"The comments to this entry are closed."

I really don't care about new Netidentity/Tucows meetings, updates from the team etc. If you can't make my e-mail working - give me back my money. Give us back all our money. Simple as that.

Also I'm curious WHO is getting paid for this mess and how much!?

BTW: As I'm an european and I have no clue, could someone please tell me if it's possible to file a mass complaint in us/canadian court to take over our surname domains from ni/tucows?

T.

[nygal]

The email account I have with the netidentity is basically my business account. I don't know how the company will take responsibility for this problem. This corruption is absolutely intolerable and ridiculous. I don't believe this!!!