News & Information

Domain Direct: Mail Upgrade Progress Report

With thousands of domains on the upgraded email system, I'm wondering how things are going with those using. I'd love to get your feedback through the comments on this blog post.

The upgrades continue to progress and we are now looking to increase the pace of the upgrades and number of accounts upgraded with each batch. We still don't have a final date to complete all the upgrades, but my personal target is to have the majority of our customers (NetIdentity included) fully completed by the end of October. Of course, once we get an official date, I will publish it here for everyone's benefit.

Domain Direct Mail Upgrade: Get Accelerated

In reading through the comments on this blog, I'd really like to be able to help out a few of you get onto the new mail system sooner than was previously scheduled. To help with this, I have reserved a few spots in the upcoming upgrade batch scheduled for next week specifically for customers reading this blog.

If you are a Domain Direct customer and would like to move immediately to the newly upgraded mail system, please send me an email that includes the domain name that you would like to have migrated and we will include you in the next upgrade batch scheduled for next week. If it is possible to move your domain, you and the rest of the users on the domain in question will receive more specifics concerning the upgrade once you have been scheduled into the batch.

Unfortunately, I can only make this offer available to Domain Direct customers at this stage. I would love to start moving some NetIdentity customers over as well, but because the domain names are shared and not solely registered to specific individuals, we need to move all mailboxes on the shared names at the same time which requires a different level of coordination than we are currently engaged in with our Domain Direct customers.

Update: In order to ensure that the batch is properly created and tested, etc. so everything goes smoothly for the next round of account upgrades, I will need to know that you are interested before 10am EST tomorrow morning. Sorry for the short notice, but if you do miss this opportunity, don't worry - I will reserve some space in a future batch as well and make sure that I send out more than a days notice as well.

Update #2: Thanks for the great response. We've scheduled everyone that sent me an email requesting to be added. We have to close the batch now to any new additions so that we can can start the upgrade preparation. If your account gets the green light for the upgrade, you will receive a note from the upgrade team with more specifics. If there are any issues that might prevent you from being upgraded in this batch, I will send you a note directly in the next day or so explaining what next steps look like. Thanks everyone!